24/7 Lift Breakdown & Entrapment Response

Lift broken down? Call 01322 273966

Our breakdown line is open 24 hours a day, 365 days a year.

If someone is trapped in a lift, tell us straight away. Passenger entrapments always take priority.

What happens when you call

1. We log the breakdown and confirm the site and lift details.
2. We assess the priority, including whether anyone is trapped.
3. We send an engineer close to your site, in line with your contract.
4. The engineer releases any trapped passengers and diagnoses the fault.
5. Where it is safe, the lift is repaired and returned to service on the day.
6. If it is not safe, the lift is isolated and we explain what is needed next.
7. You receive a record of the visit, plus a quotation if further work is chargeable.

If you are trapped in a lift

Stay calm. Being stuck in a lift is unsettling, but you are safe. Lifts are fitted with several safety systems, and there is plenty of air in the car.

Press the alarm button or use the emergency phone to call for help. Do not try to force the doors open or climb out. Wait for a trained engineer to release you.

Once we know someone is trapped, an engineer is sent as a priority. If you manage the building, speak to the passenger through the landing doors if you can, and let them know help is on its way.

Stopping the same fault happening again

Every breakdown is recorded against your lift. Our team reviews repeat and high-impact failures, and we recommend corrective work rather than attending the same fault again and again.

Not a Liftec Express customer?

We can attend breakdowns on lifts we do not maintain, subject to availability. Call us and we will tell you what we can do.

Keep emergency communication working

Lift autodiallers must connect trapped passengers to help. See our Autodiallers & Monitoring page to make sure yours is working.

Report a breakdown now

Call 01322 273966, 24/7.