Housing & Residential Lift Maintenance

Reliable lifts for residents

For many residents, especially older or disabled people, the lift is the only way in and out of their home. Liftec Express maintains lifts for housing associations, local authorities and residential block managers, with a strong focus on reliability, communication with residents and fast entrapment response.

What housing clients need from us

• Monthly planned maintenance, booked in advance with residents or scheme managers
• 24/7 breakdown cover with priority response to entrapments
• Quarterly KPI reports on maintenance completion, breakdowns, repairs and insurance defects
• Breakdown trend analysis that separates equipment faults from misuse, with practical fixes
• Clear repair quotes and honest repair-or-replace advice

Who we work with

Housing associations, local authority housing teams and residential block managers.

Case study: national housing association

Client: a national housing association
Portfolio: 369 lifts in residential and social housing schemes across the country
Relationship: 13 years

Over 13 years we delivered lift maintenance across this housing group’s national estate. A dedicated account manager worked with our regional service delivery managers to meet the client’s KPIs and service levels. Every lift had a monthly service visit, with a 4-hour response to breakdowns and a 1-hour target for entrapments, 24 hours a day, 7 days a week. Each quarter the client received a KPI report covering maintenance completion, breakdown trends, repairs, insurance inspection defects, health and safety and the account position. Where breakdowns were caused by use rather than equipment faults, we flagged the pattern and recommended practical fixes to prevent repeat call-outs.